Privacy Policy

Last Updated: 24-09-2026

At The M & W Nuts Company, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it and how we protect it. It applies when you visit our website, place an order, contact us, use our chatbot or otherwise interact with us online.

Information We Collect

Depending on how you interact with us, we may collect:

  • Your name and contact details
  • Delivery and billing information
  • Order and payment-related information
  • Information you provide through our contact forms, chatbot or customer service channels
  • Website usage, device and technical information, including cookies

We only collect information that is reasonably necessary for the relevant purpose.

How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Respond to enquiries and provide customer support
  • Manage payments and transactions
  • Improve our website, products and services
  • Send marketing communications where you have given the required consent
  • Prevent fraud and protect our website
  • Meet our legal and regulatory obligations

How We Process Your Information

We process personal data fairly, lawfully and transparently and only for specific and legitimate purposes.

Depending on the circumstances, our lawful basis may include your consent, the performance of a contract, compliance with a legal obligation, or another lawful basis permitted under applicable Nigerian data protection law.

Sharing Your Information

We may share relevant information with trusted service providers who help us operate our business, such as payment providers, delivery partners, website providers, analytics services and technology providers.

We may also disclose information where required by law or to protect our legal rights. We do not sell your personal information.

Cookies

Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand how visitors use the website and improve your experience.

Where consent is required, we will ask for it before using non-essential cookies. Please see our Cookie Policy for more information.

Keeping Your Information Safe

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. 

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law. This reflects the NDPA’s storage-limitation principle.

Your Rights

Subject to applicable law, you may have the right to:

  • Know how your personal information is being used
  • Access the information we hold about you
  • Request correction of inaccurate information
  • Request deletion or restriction of your information in certain circumstances
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request portability of your information where applicable
  • Object to certain automated decision-making
  • Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

To exercise your rights, please contact us through our Contact Us page.

Third-Party Websites

Our website may contain links to other websites. We are not responsible for how those websites collect or use your information, so we recommend reviewing their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.

Questions About Your Privacy?

If you have questions about how we handle your information or wish to exercise your data protection rights, please contact us through our Contact Us page.