RETURNS & REFUNDS POLICY

 

Last Updated: 24-09-2026

We want you to be happy with your order. If something is not right, please let us know and we’ll do our best to resolve it.

Products

Because our products are food items, we generally cannot accept returns simply because you have changed your mind, particularly where the product has been opened or used. However, this does not affect any rights you may have under applicable consumer protection law.

Damaged, Incorrect or Defective Orders

If your order arrives damaged, incorrect, defective or missing an item, please contact us as soon as possible after delivery. We may ask you to provide your order details and photographs of the product or packaging so we can assess the issue. Depending on the circumstances, we may offer a replacement, refund or another appropriate solution.

Refunds

Where a refund is approved, it will generally be made through the original payment method or another agreed method. The time it takes for the refund to appear may depend on your bank or payment provider.

Business Orders

Returns, replacements and refunds for wholesale, retail, hospitality, institutional and other business orders may be subject to the terms agreed for that order.

Need Help?

Please contact us through our Contact Us page if you have an issue with your order.